Cristal D’Or sells only to the wholesale trade. If you would like to purchase any of our items retail, we can provide you the names of authorized dealers in your area.
If you would like to become a Cristal D’Or customer, we have the following requirements.
How to Open An Account
Please send a copy of your State Sales Tax Certificate and fax it to us at 856-779-7740.
You will be ready to place your order once the completed certificate of exemption is received in our office. We have an opening order minimum of $100.00. After the first order, there are no minimums or yearly requirements. Our toll free number is 888-367-1367.
Payment Methods
On initial orders, we require payment by credit card, cod certified check or company check after credit approval. Outside the United States we ship credit card only.
Anyone requesting open accounts may do so, by requesting our open account form.
Shipping
We ship ground UPS on all shipments. For credit card accounts on small shipments we ship us mail to lower the shipping costs. We charge Ups rates. Overnite, 2 day and 3 day deliveries are charged according to weight, size and distance. Residential deliveries are surcharged by UPS not Cristal D’Or. WE have no handling charges.
Refused Packages
Anyone refusing a package will be charged for the shipping costs on the refused package on their next order. They will also be charged the cost of the return freight to the warehouse which UPS now charges us.
Overdue Accounts
Any account with a balance over 60 days past due will not be shipped until the account is paid.
Returned checks
There will be a $40.00 charge for a returned check. If the amount is not cleared within 1 week, the account will be converted to certified check or credit card only.
Add-Ons
We will make every effort to ship your order together. If possible, we will even open the box and redo the invoice for you without charge.
Back Orders
We ship all back orders for net 30 and credit card accounts no matter how small the item as we use post office for inexpensive items to lower your shipping. COD orders are cancelled below $25.00, unless we are advised otherwise.
Delivery
Most orders are shipped with 48 hours. Items that are out of stock are put on back order and will be shipped when they arrive from overseas. Please feel free to call and check when we expect delivery.
Return Policy
Items damaged in shipping or incorrect items may be returned with 60 days from receipt of shipment. Items older than 60 days may be sent back and if we can repair them, we will do so at the lowest possible charge to you. Please call for a return authorization number. No packages will be accepted without this number on the outside of the package. Any merchandise that has been used or altered from it’s original state can not be returned for credit or replacement.
Restocking Fee
Any orders refused by a customer and determined non deliverable, will be subject to a 15% restocking fee as well as the cost of UPS. This charge will have to be paid prior to any further orders from the customer. Orders held for later delivery will only be subject to the UPS charges. |
